Can I exchange my product?

Of course, if for any reason you are not completely satisfied you can return you pair of shoes and we gladly exchange it, you have up to 30 days from the delivery of your package to exchange your Undo Shoes.

You can exchange the size and/or colour too.

The products must be in new condition and their original packaging.

The return shipping as well as additional taxes or duties that could apply will be paid by the customer.

 How can I exchange my order?

Only items returned within 30 days after delivery, in new condition and their original packaging, will be accepted.

Please contact our support team at with your:

  • Order Number
  • Reason and desirable exchange

How can I ask for a Refund?

If you are not completely satisfied with your purchase, you have 30 days after delivery, to ask for a Refund.

Please send us an e-mail to with your:

  • Order number
  • Reason of return

As soon as the returned product arrives to our warehouse, we will refund your order, we will re-credit your bank account for the amount of the returned item.

How long can I have to return an item?

You have 30 days from the receipt of your package to return it to us. It just needs to be unused and in the original packaging.